TIMCo Terms of service

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Appointments require access to the appliance and surrounding area. Pets must be secured prior to arrival. Denied access may result in a service charge.

We request at least 24 hours’ notice for appointment changes. Same-day cancellations may be subject to a fee.

Estimates are based on the information available at the time of evaluation and may change following on-site diagnosis. Appliance repairs may involve hidden or pre-existing conditions that cannot be identified until service is performed.

Payment at the time of service unless otherwise agreed in writing. Accepted payment include cash, credit/debit cards, and approved electronic payments.

Some services may be completed by independent service partners coordinated by The Ice Machine Company (TIMCo). All follow-up work, warranty inquiries, and future service must be scheduled through TIMCo.

TIMCo is not responsible for issues caused by pre-existing conditions, improper installation by others, or normal wear and tear.